GL entry posted but isn't balanced due to foreign exchange.

Hi CGLog.

Making sure all entries and accounts are correct is the key to good bookkeeping. I'd be happy to point you in the right direction on how to get your foreign exchange corrected. 

QuickBooks Online makes receiving foreign currency easy by downloading the newest exchange rate daily. In order to correct any entries made by foreign exchange I recommend reaching out to an accountant to first make sure it needs to be corrected and then how to correct it. This is due to accountants being trained on how these entries are suppose to show up and how to correct them if needed. If you don't have an accountant no worries, we can help. You can go to My Accountant>Find a pro to help in your QuickBooks Online account to find one in your area.

If you have any questions let us know and we'd be happy to help.

I'm an accountant and this is a system issue.

F/X entries are added when the foreign amount of the credit doesn't match the foreign amount of the debit. How can the system add a F/X entry when credit already equal to debit? As well, I can't post a non-balancing entry in JE module, but the system can?

As well, the entry was posted off balance. No matter what manual entry I post to correct this, the whole thing would still be unbalanced.

I'm going to try deleting the invoice and payment. Hopefully this solves the F/X problem.

Hello CLog. Thanks for getting back to us. I'm happy to learn you've solved the issue. Your feedback on this is valuable and I'll make sure it gets into the right hands. In the meantime, feel free to ask other questions, I'm here to assist.