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Good evening, cynthia-countryr.
Thanks for reaching out to the Community for support. I'd be happy to help.
QuickBooks Online provides the option to download the XML file by following a few simple steps. This article will provide detailed information as well as the steps you need to take in order to proceed with the download.
If you have any other questions, feel free to reach back out here.
The article you attached only provides information on how to download a PDF file. The CRA will only accept an T5018 XML file. How to I download an XML file from my online product.
Thanks for reaching back out to us here, cynthia-countryr.
Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.
I feel you'd benefit more by contacting our support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback
If you have any other questions, feel free to reach out here.
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