My logo no longer prints on reports. Box is checked and appears on screen but not on printed or .pdf's????

I'll be happy to help with troubleshooting this issue for you, OCi.

Being able to print out the reports for your records is useful for making sure you have another copy of this information. I'll help you with figuring this out.

The first is to switch to using a browser when you need to access and print the reconciliation reports. This will ensure that you're still able to obtain these details to either store or share with someone else outside of the program. It's important to me that you're able continue working even while we're working on resolving this issue.

Sometimes, reports require you to scroll from left to right in order to review all the columns presented. When you're viewing your report online, you can adjust the screen in order to see all of your information. When you print reports, you'll have to work within the confines of your printer size and settings. 

Typically, this kind of error message has to do with the PDF viewer that QuickBooks Online uses to show you print previews of your invoices and other forms. Given that, my first recommendation to you is to check your Adobe Flash Player is up to date. This page from the Adobe website may be able to help: Flash Player Help. This QuickBooks Community article also has a few more details about this: Print sales forms

If things are in order there, the next steps I have for you are related to cache, browser, app, and Internet troubleshooting since each of those things can have an impact on QuickBooks Online performance. With it being a cloud software, having a clear cache and using a supported browser type (if that's how you're accessing it) are important. Try out these steps.

• Clear browser cache if using a browser
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

Check this community article to know more on how to run, customize and print reports.

If you have any other questions, please don't hesitate to ask. I hope this helps you get back to business. Have a nice day!​​​​​​

I noticed this issue as well, which leads me to believe it's a system issue rather than an individual one. I tried once more using the latest version of Chrome and by logging in through a private window, and the resulting PDF does not display the logo in the QBO preview, Adobe or in Chrome.

I’m having the same issue and tried safari and Firefox 

Did you find a work-around or is this issue still pending?

Same issue, tried safari and Firefox.  Now I am printing logo on paper, reloading that paper in printer, then printing report.  Big hassle...

I too, am having the same issue across multiple company files. the logo appears on the screen, but when I go to email or print, the logo disappears. 

Thanks for sharing your concern with us, Claudia.

I want to make sure this gets reported to the right department. Since you already tried all possible solutions for this, we highly recommend contacting our support team. They are the ones who can create escalations to our engineers to review and fix problems in QuickBooks Online. To contact us, follow the steps below:

1. Go to the (?) Help menu, then select the Search tab.
2. At the bottom, select Contact us.
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
4. On the next screen, scroll down to the Choose a way to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   

I want to make sure you're taken care of, please come back here anytime for other reporting concerns. I'll be right here if you need other help with QuickBooks. Have a good one. 

Hello Jeanne,

Since this issue doesn’t seem to be corrected anytime soon, here is a quick backup I’ve done that might save some time. I saved my logo-less report to my desktop. Opened a new presentation in PowerPoint, formatted it to 8.5x 11. Then inserted the report into the PP presentation, and from there I could easily insert my company logos anywhere and save as a PDF to distribute. It took less time than perhaps printing a blank sheet of paper with the logo and reloading. Hope this helps while QBO works on a solution!

I am having the same issue. The logo suddenly stopped printing onto my reports. It's a big hassle for me as well. 

I just noticed this today, How long until this is fixed?

Hi sclemmen.

Having your own logo show up on reports is a great way to help keep everything organized and add that extra bit of professionalism to your reports. I'd be happy to help point you in the right direction with this.

At this time there is a known issue with logo's not showing up on reports in QuickBooks Online. Our technicians have been made aware of this and are working to get it resolved. If you wish to be added to the ticket you can contact our support team using one of the following method:

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Have a great day!