Trying to reconcile bank's statement with Quickbooks. Quickbooks is missing a transaction that is on my bank's statement. How do I add this to quickbooks?

Hi accordpd

Are you using the automatic integration between your bank and Quickbooks to post your transactions? If not, that may be something you want to look into.  If you are; perhaps a transaction was skipped?  You can go to the Banking tab and look for something in the Excluded transactions.

Hi accordpd,

Welcome to Community!  Your banking is a vital part of your books and it's important that you're able to reconcile your accounts effortlessly.  QuickBooks Online has the features you need to complete your daily tasks with peace of mind.  I'll be happy to assist!

When a transaction is on your statement, but not in your books you can add it manually from the +New button in the top left of your dashboard.  However, before creating a new transaction, you'll want to follow LeithG's suggestion and ensure the item hasn't been excluded.  Here's how;

1. Select Transactions from the left menu and then Banking

2. Click on the tile for the associated bank account

3. Open the Excluded tab

4. Locate the transaction, checkmark it and hit Undo

5. Return to the For Review tab and complete the categorization process, Add or Match

You're ready to return to the Reconcile feature and finish reconciling the account.

Please don't hesitate to contact us if you require additional assistance.  It would be our pleasure to work with you directly and ensure you're able to reconcile your account successfully!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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