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vhsieh01
Level 1

How can I remove the "View Invoice" button/link on invoice and reminder e-mails to customers?

We externally generate our invoices as the complexities of our design layout are beyond the capabilities of custom QB templates. However, we use the QB invoice module to record individual invoices into the accounting system and to allocate monthly lump sum invoices into various income streams for reporting purposes. We would like to be able to use QB to send out our invoices, with our custom invoice attached as it has some good automated functionality that is helpful with collections tracking and activities. We would like to do this, but without the button in the e-mails that says "View Invoice" as it confuses the customer when they click, and see a differing version of the invoice (QB generated one) to their official, attached one. Also, we do not want the customer to see (through the QB generated invoice) how we are internally allocating our revenues on a lump sum contract. Please help!
1 Comment 1
uraharaK
Level 1

How can I remove the "View Invoice" button/link on invoice and reminder e-mails to customers?

You can remove the "view invoice" link by choosing to send the invoice as a plain text instead.

Here's how:

Gear icon > Account & Settings > Sales > Online delivery > Additional email options for invoices > Choose "plain text".

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