Hey there, jamiecoxon-rv-gm.
Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.
Thanks for trying the steps above. At this time, I feel you'd benefit more by contacting our support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the appropriate tools to have this escalated if they feel it is necessary. You can reach them by following one of these methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
If you have any other questions, feel free to reach out here.
