I've got you covered, mail19. I'll guide you through the troubleshooting steps to ensure you can sort your customer lists alphabetically when creating or editing your invoices.
You can start by refreshing your browser to see if that resolves the issue. Sometimes, a simple refresh can clear up temporarily stored data that might be causing problems.
If the issue persists, try logging into your QuickBooks Online (QBO) account using a private or incognito window. Cached data in your browser can cause problems and using an incognito window creates a clean browsing session without stored cookies or history, potentially resolving the issue.
Refer to the following keyboard shortcuts specific to your browser type:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
If the private browsing session works, clear your browser's cache to refresh the system. Ensure you're using a supported and updated browser for optimal QuickBooks performance.
Additionally, I've compiled a set of valuable resources to help you effectively manage your invoices and streamline your sales activities:
You can always share any sales-related questions in the comments. The QuickBooks Community is available 24/7 to provide support and guidance.
