I have a balance owing on an invoice, how do I write this off to a discount account and remove the A/R Balance?

Hi there, @Dlmm324. I can share with you some insights on how to remove the balance from your A/R account.

Usually, you can record a payment or an income transaction to clear the balance from your A/R account.

Here's how:

1. Sign in to QuickBooks.
2. Go to the +New icon, then click on Receive Payment.
3. Fill in the information.
4. Save the transaction.

You may also review this article for more information: Record invoice payments in QuickBooks Online.

Additionally, you can create a journal entry to remove the balance. Before that, I suggest consulting with your accountant or visiting our ProAdvisor page to look for one. This way, we can prevent messing up your book.

1. Sign in to your QuickBooks Online (QBO) account and navigate to the + New menu.
2. Click Journal Entry.
3. In the first line, select Accounts Receivable A/R under the ACCOUNT column.
4. Enter the amount under the DEBITS column and select the name of the customer name under the NAME column.
5. In the next line, select an offset account (usually an Expense account) and enter the amount under the CREDIT column. 
6. Once done, select Save and close or Save and new.

In case you had an existing deposit and want to apply the entry as an invoice payment, use this article as your guide in handling the transactions: How to link a bank deposit to an invoice.

Please let me know if you have any other questions about removing the AR balance in QBO. I'll be right here to provide additional assistance. Have a good one!

None of these things removed the a/r balance owing except to receive payment which goes against cash,

OK I figured it out, the account settings were set to apply credit automatically and it was applying against the wrong invoice,

I changed the settings and it works now.