My customer use the pay now function on their invoice that was emailed to them but it’s been 2 weeks and I haven’t received the payment what do I do?

Hey there harper-roofing-o,

Thanks for joining the QuickBooks Community. QuickBooks Online provides the option to check the status of your payments. Let me show you how!

If this is your first time using the payments feature, your first deposits take a bit longer while we set up your merchant account. You can check the status of your payments by clicking on the link provided.

Please don't hesitate to reach back out if you have any other questions.

I tried looking at the deposits and the link provided but there’s nothing to view. There’s no deposit to click on or anything to view. 

Hi harper-roofing-o,

When your customer payments have not been received as expected it can have a negative impact on your business.  When a customer payment has not been recorded in your books, it could be due to multiple reasons.  However, should a bank payment fail to be processed, an email notification would be sent to the principal officer on the account, with details of the issue and instructions on what needs to be done.  I suggest checking your email and spam folders for any notifications.  It's also important to ensure the bank account is set up accurately.  Follow this link to review your QuickBooks Online Payments bank account.  In addition, you can review the associated payment failure codes here. 

Please don't hesitate to contact us, if you require additional assistance.  A QuickBooks Online Payments specialist will be happy to work with you in real time, and review your situation in more depth, to ensure your funds are received as soon as possible!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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Feel free to reach out again, if any other questions or concerns should arise.  We would be glad to assist!