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Best answer September 20, 2019
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Hello Wendi Jo,
Welcome back to the QuickBooks community. From your previous conversations and your mention of state and zip code, it seems to me you're using QuickBooks Desktop US. The post you've made here is in the Canadian section of community. Not to worry! I'll transfer this post over to my US colleagues so they can help you sort this out.
The best way to make sure you're in the regional version of the community you need is to verify the flag at the top of the screen. Check out my screenshot below of your question here to see what I mean.
Someone will be with you shortly. Take care!
Hello Wendi Jo,
Welcome back to the QuickBooks community. From your previous conversations and your mention of state and zip code, it seems to me you're using QuickBooks Desktop US. The post you've made here is in the Canadian section of community. Not to worry! I'll transfer this post over to my US colleagues so they can help you sort this out.
The best way to make sure you're in the regional version of the community you need is to verify the flag at the top of the screen. Check out my screenshot below of your question here to see what I mean.
Someone will be with you shortly. Take care!
Hi there Martinh,
Thanks for joining in on this thread and your interest in adding more lines on the Open Sales Order by Customer report in order to see the full customer address. Looking at the other threads you've posted and commented on in Community, it looks like you're potentially using a US version of QuickBooks Desktop like the person who started this conversation. Don't worry, I'm here to make sure you have the information you need.
If you are using a US version of the software, I recommend posting this question in the US QuickBooks Community. You can start your own post by picking a topic in the Browse by Q&A Topic section on the main page, then you'll see the Start a Discussion button. You can also consider contacting QuickBooks Desktop US support using the information here: Contact the QuickBooks Desktop customer support team
For the Open Sales Order by Customer report generated in and exported from the Canadian version of the software, you should be seeing all the address lines when viewing the Excel file. Here are a couple of screenshots from a sample company file to illustrate this.
Here is the setup on the customer profile through the Customer Centre.
Next, here's a screenshot of how the Open Sales Order by Customer report looks as an Excel file.
If you're not seeing that, the support team can help. To contact support for the Canadian version of QuickBooks Desktop, use the options outlined in the following article: Intuit QuickBooks Desktop software support policies.
Wishing you the best!
