COGS Stopped Tracking

Hi GreenPeaceHempire,

It's vital you're able to record your daily sales with ease. QuickBooks is designed to bring simplicity to the way you do your work and I'll be glad to steer you in the right direction in order to get this looked at. 

Based on what you've described, it's essential to have a visual representation of what you're experiencing. I recommend you to contact our support team directly so you can get help with this. The benefit of contacting our support is that one of our specialists will be able to take a closer look at your account and get the bottom of this ASAP. Here are our contact details: 

• Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
• Social Media: Facebook, Twitter, and Instagram.

In the meantime, I encourage you to check out this helpful article with more info on how to: 

Record your total daily sales. Let me know if this info helps. Otherwise, feel free to reach back to me in the comments below. 

Thank you for your reply. Is there an article you could point me to for QBO integration with POS systems? My POS guys have set it up so my daily sales get imported into QBO as an 'Invoice' into A/R instead of cash receipts and then QB is applying the payments/deposits automatically to A/R. But things don't seem to be matching up and this seems to be causing a lot of issues. I've had so many people 'helping' - everyone with different ideas - that it's a total mess. I just discovered that my 'Payments/Deposits' are going into Uncategorized Income instead of A/R. I'm now trying to figure out how to change it back. 

While there isn't an article which shows you how to integrate your POS system, you can take advantage of third-party apps offered on our site. At this time, the best way to integrate your POS to QuickBooks would be using a third-party app. I recommend searching for an app on our app store using this link here: QuickBooks App Store. Once you're on the site make sure you select the Canadian flag so you can see apps which are compatible with QuickBooks Canada. You can also search for apps by specific categories, such as Point of Sale. Here's how:

1. On the left panel, click Apps.
2. Click the Browse Category drop-down list.
3. Select Point of Sale Solution.
4. Click the app so you can check more details.

I can tell you're just as eager as I am to get this issue fixed. Reaching out to our support team will allow for one of our specialists to share your screen and the specialist can have a better view of what you're experiencing. This helps save time so you can focus on doing what you love. Let me know if you have other questions.

So do these apps work hand-in-hand with my POS system?  Or are they used in place of my POS program?

Correct, the POS apps work hand-in-hand with QuickBooks. Depending on your POS system you can find one that's compatible with QB Online. Once you're on the app store, I recommend picking an app which meets your business needs based on the app description. Feel free to ask questions.