Hi Sandra911,
Congrats on processing your first customer payment! QuickBooks is great program for managing your payments and keeping your books organized. I'll be glad to give you a hand and steer you in the right direction.
You can check the status of your customer invoice payment by clicking the Sales > Invoices and from here you can see the invoice status column. For reference, here's a list which shows you what each status means:
- Sent: You emailed the invoice to your customer.
- Delivery error: Your invoice was not sent. You can go to QuickBooks Online on the web for more info. These errors also appear in the feeds and invoice lists.
- Viewed: Your customer viewed the invoice (if you use eInvoicing). This includes any CC and BCC recipients of the email.
- Partially paid: Your customer made a partial payment (the amount paid and balance due are shown below the tracker).
- Paid: Your customer paid the invoice in full (expect 2-3 days for this to deposit in your bank account).
- Deposited: Your deposit should land in your bank a few business days after you were paid (Android only).
- Pending: An empty circle shows the step is not complete (you may still need to send the invoice or follow up with the customer to get paid).
You can also open the invoice in question and click on where it says "1 payment made" at the top right to see the payment.
There you go! You now know how to check if a payment has been made on an invoice. Feel free to ask other questions by leaving a comment below. I'm here to assist.
