Hi there. It's vital you're able to connect your bank to QuickBooks so you can easily bring your financials into focus. I'll be happy to share more information so you can get back to doing what you enjoy.
If your bank isn't showing up in QB Online I recommend requesting support for your bank by following the steps below:
- Banking menu or Transactions menu.
- Select Add account.
- Search for the name of your financial institution. If QuickBooks is unable to find your bank, you will get the message, "Hmm, we can’t find [name of the bank you entered] in our list of supported banks," and you will be presented with helpful tips to try and locate your bank account.
- If you’re still unable to find your bank, select Request support for your bank.
- Enter your bank's web address (URL) in the field provided, then select Request.
After you submit your request to add your financial institution, you may be able to use one of the alternative methods for downloading and importing your bank transactions. Here are the alternative methods you can use to import your bank info:
Since your bank only provides PDF files, I encourage you to looks for third-party apps/sites online that allow you to convert your PDF files into CSV files so you can manually upload your transactions into QuickBooks.
Give this a try and if you have questions, feel free to reach back to me in the comments below. Have a great day! :)
