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kchicoine-consul
Level 1

How do I retrieve an invoice deleted in error?

 
3 Comments 3
JamesM
QuickBooks Team

How do I retrieve an invoice deleted in error?

Hi there, 

 

Mistakes like these are common and I'll be happy to guide you through retrieving a deleted invoice. 

 

While there isn't a way to restore a deleted transaction in QuickBooks Online, you can check the Audit Log to look at the information on it. You can then use these details to re-create the deleted transaction.

 

Here's how:

  1. Click the Gear Icon at the top right and select Audit Log.
  2. Click the drop-down arrow beside Filter.
  3. Select All Users and All dates.
  4. Under Events, tick the radio button beside the Show only these events option.
  5. Check the box beside Transactions and click the Apply button.
  6. Look for the invoice, and click View.
  7. Click the time to show the details.
  8. Then, re-create the invoice through clicking the Plus sign (+) at the top.
  9. Select Invoice.
  10. Enter the needed information, and click Save.

Give this a try and let me know how you make out. If you need further assistance, please contact our support team using this link here

Justinstock
Level 1

How do I retrieve an invoice deleted in error?

I CLICK VIEW AND THE SCREEN GOES DARK AND NOTHING APPEARS.

JamesM4
QuickBooks Team

How do I retrieve an invoice deleted in error?

Hi Justinstock. I appreciate you connecting with us here. I'll be happy to help you achieve your QuickBooks goals so you can continue being amazing at your work. To get started, could I have you try this using a private/incognito window? Let me know if you're still getting the same result. I'm here to help. 

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