Hello skbrubacher1-gma,
It's good to hear that you're keeping your subscriptions up-to-date to ensure you have continued access to your QuickBooks Online accounts. Since you're having trouble, though, I'm here to help you troubleshoot and figure out what's going on to prevent you from completing tasks in the software. Let's dive in.
With what you describe about pages being blank and things seeming to not work in general, it sounds like you could be having some browser or cache issues that are impacting QuickBooks Online. The cloud can be disrupted by these sorts of things, which then causes problems for the software's features. To tackle them, here are some troubleshooting steps I recommend. Go through them one at a time, checking after each if the issue is resolved.
- Clear browser cache
- Log into QuickBooks Online using a private browser
- Log into QuickBooks Online using another browser type
- Make sure you're using a supported browser
- Switch to a browser if you're still using the Windows/Mac app, which was discontinued and may not work properly
- Temporarily disable ad blockers and firewalls
- Reset your internet
- If you're using the mobile app, uninstall and reinstall the app to make sure it's refreshed and updated
Steps like these usually get the ball rolling again, so I encourage you to try each of them. If you're still having trouble, however, connecting with our support team outside of the QuickBooks Community forum is best. That'll give us the opportunity to securely collect information from you so we can check for things like billing issues or errors in the system. Here's how you can get in touch.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Whichever option you choose to go with, we're here to help. Take care!
