Hello jon-berlie,
Thanks for joining the Community. It's vital you're able to get the resolution you need so you can continue to manage your work with peace of mind. I'll be glad to steer you in the right direction.
In order to investigate this issue, I recommend contacting our support team outside of the Community. A specialist will be able to share your screen and have a visual reference to what's happening. Here are our contact details below:
- Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, X, and Instagram.
- Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Feel free to keep me posted here. I'll be one message away in case you need anything else.
