Invoice Layout...

Hi GregWoity,

Thanks for sticking with us! I know how important it is to have every necessary information on your invoice layout. QuickBooks Online gives you the flexibility to adjust the description field width, so you can easily include all your info without it being truncated or lost. I'll be happy to guide you through this.

To increase your Description field width, please follow these steps.

1. Go to Settings ⚙ and then Custom Form Styles.
2. Locate your form and click on Edit.
3. Select the Content tab
4. Choose the second pencil icon on the sample form to edit the fields.
5. Click on Edit labels and widths.
6. Use the sliders to adjust the width.
7. To remove a column completely, select and uncheck the column label's checkbox.

For more on how to customize your sales forms' layout in QuickBooks Online, check out this article: Customize invoices, estimates, and sales receipts in QuickBooks Online

I hope this helps! Feel free if you have any other questions.

Yes, I can do that.  However, if my itemized list in the description field is lengthy (for example 100 lines), when a pdf or printout is created, the list will truncate after a single page.  If i email the invoice, the preview looks ok, but the attached pdf is truncated.  

Thanks for following up, GregWoity. I want to make sure you're able to view every detail when you generate a print or preview. I was able to replicate this in my test account with 100 lines in the description field for multiple Products/services, and both the preview and printout came out fine on all of the pages. I'd recommend reaching out to support so we can have a closer look at your account and help you quickly get back on track. Feel free to also check out this article to make sure your PDF reader is updated: How to update, repair, or re-install Adobe Reader/Acrobat

Here's how to connect with one of our agents.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
Social Media: Facebook, Twitter, and Instagram. 

Let me know if there's anything else I can do to help!

Strange - I have attached a pdf of how mine prints.

Mine wont go past 60 lines and then truncates (or runs out of space on the page and doesnt print the remaining on the next page).  the desktop version worked fine.

Thanks for providing this, GregWoity. I think the best way to get to the bottom of this is with some real-time assistance. I invite you to reach out to one of our agents using one of the available options shared in my previous post. With tools such as screen sharing, among others, they'll be able to troubleshoot this issue thoroughly, and I'm confident we'll get to the bottom of it.

Same thing happening to me. Preview appears to be fine but only after it’s all sent out it’s truncated when made on a mobile device. Really makes things look unprofessional. 

Hi Tmmechanical,

I feel  you would benefit more by contacting our Customer Care team at at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. They will have the ability to review your concerns in more depth, and escalate the issue for further investigation with our Development Team. 

If you have any other questions or concerns, please feel fee to reach back out.  We would be happy to help!