Welcome to the Community space, @info2353.
To assist you better, could you please let me know which integration software you are using?
It appears that your integration software indicates the job is complete, but the transactions aren't showing up in QuickBooks Online (QBO). We should track down where those files ended up before you spend hours on manual entry.
Before concluding that the data didn't arrive, please check the Audit log first to confirm if those transactions are actually missing. This log displays every event in QBO. Here's how:
- Go to the Gear icon.
- Select Audit Log.
If the integration interacted with your books, it will show up here, and you'll know where to locate them. If the log is empty, the connection between the two applications may be broken.
If you confirm the transactions did not go through, you can bypass the integration and manually add them via an Excel or CSV sheet using QBO's built-in import tool. Here's how:
- Go to the Gear icon.
- Select Import data.
- Choose the data type you need to upload.
Please note that this tool is somewhat limited and doesn't handle Payments or Sales Receipts effectively in a single process. For more details, you can refer to these articles:
If you have any additional questions, feel free to revisit this thread.
