Sales Dashboard includes non-invoice deposits

Hello Lance,

I appreciate the details of what you're seeing in on your QuickBooks Online Dashboard. The Sales tile calculates based on sales transactions entered into the books, such as invoices and sales receipts. Since you're seeing other kinds of transactions making up the numbers in that tab, it's important to consider how they've been entered into your books. I'll help you with this.

Transactions using the Bank Deposit feature in QuickBooks shouldn't hit that tile, even if you were to use a sales income account. Additionally, bank fees should register as expenses in the account rather than sales when you're adding the fees from the bank feed or entering them manually on the reconcile setup for the account.

In light of this, getting a closer look at how these transactions have been recorded is key to determining what's going on. I recommend reviewing the transactions in your books to make sure they haven't accidentally been recorded as sales transactions. If they have, simply delete the transactions and then rerecord them as needed.

If everything looks to be entered as it should, feel free to get in touch with support to speak directly with an agent. One-on-one conversations allow us to more easily help you resolve your QuickBooks issues and get you back to work more quickly. Choose from one of the following options.

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All the best to you.

Thanks for the input LauraAB

Theyre definitely not sales transactions since they were brought over using the Banking interface with my accounts.  I’ll give support a ring and see if they spot something and update here for everyone’s benefit.

That'd be great! I love that you're thinking of others who might come across this too. This is what the Community is all about: sharing what we know and learn to help each other. :)

I'm glad to hear you got this figured out! I'll definitely keep this in mind for the future, too. Thanks for sharing this update, Lance.

Feel free to stop by the Community again. I hope you have a great weekend. :)

What if i want my deposited funds to hit the sales widget? i have a store front that takes cash/card in addition to invoices we process through QBO.

Thanks,
Victor

Hi VICM73,

Thanks for joining us here.  To have transactions appear on the dashboard's sales widget, in QuickBooks Online, you'll need to create invoices and sales receipts.  When you create an invoice, you'll then link a deposit to it.

Should you require additional assistance, please don't hesitate to contact us.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to reach out again, with other questions.  We'd be glad to help!