Hello - I hope someone out there can help me. I am using QuickBooks Desktop 2019 Pro. I enter daily restaurant sales using a memorized Sales Receipt. The totla of the sales is supposed to be posted to Undeposited funds. The box is checked in Preferences, the List Item for the sales shows Undeposited Funds but I get a message telling me it cannot be posted to Undeposited Funds. See Screenshot attached. I have been using this all along but suddenly, today, this is happening. Any ideas?
Welcome to Community. QuickBooks is a powerful program that enables you to complete your daily goals with peace of mind. I'd be happy to provide more information so you're on the right track with your work!
Making deposits at your bank usually involves multiple amounts. Applying the payments to your undeposited funds account makes recording the deposit effortless. Entering payments as individual records won't match the actual deposit at your bank. Based on the screenshot you've provided, I suggest placing a checkmark beside Deposit to as there seems to be only one item to be applied. Proceed by selecting the appropriate account for the deposit to be taken from the undeposited funds, hit Save and close or Save and new.
If you require additional assistance, please don't hesitate to contact us. It would be our pleasure to work with you directly and ensure you're able to accomplish your QuickBooks goals as soon as possible.
If you have any other questions, feel free to reach back out. We'd love to help!
Thank you for your reply. Using the "Deposit To" on the list item is not useful to me. It is not the only source of payment but was for the sample sales receipt I was using. Also, I am entering sales receipts for several servers but the deposit will be a lump sum and will not always match the calendar date. I need to be able to use the Undeposited Funds feature. I have been using it for a few years now and even last week but suddely today, I get the error. Nothing has changed and I have not used the application in the meanwhile. I have all the available updates. Where else can I look?
Thanks for reaching back out to us here. Here is an article that may help fix common Desktop errors. If you're still getting the same error, I would recommend reaching out to the support team outside of the Community. They'll be able to verify our account details in a secure setting, as well as view your screen to better assist you. You can reaching out to them using one of the methods in this link.
If you have any other questions, feel free to reach out here.