Hi ebarausse,
When sales tax is set up, it automatically defaults to tax reclaimable. This helps the tax liability to be adjusted when paid and charged. In your case, we can create a sample custom rate to trigger the tax reclaimable option.
Here's how:
- On the left panel, click Taxes.
- Click the Manage Sales Tax button located in the upper right corner.
- Click the Add Tax button, and choose Custom.
- Enter a tax information and put a check mark on the I pay this on purchases box.
- Enter a percentage, and put a check mark on the Tax on purchases reclaimable box.
- Click Add.
Once done, let's go back to the affected transactions and toggle the sales tax code from the one we created back to the original tax code. Then, save the transaction and check the GST accounts to see if the amounts are adjusted.
If you have the same result, I'd recommend contacting our Phone Support Team to check on your tax setup.
Here's how you can reach us:
- Click the Help icon located in the upper right-hand corner.
- In the Help window, click the Contact Us button located at the bottom.
- Enter your question and click Let's talk.
- Choose either Start a chat or Call us.
Don't hesitate to visit us again if you have other questions or concerns about QuickBooks. Thanks.