Hello Akervin,
Glad to have you connect with us here. It's essential you're able to get the resolution you need in a timely manner. I'll be glad to point you in the right direction so you're on the right track with your work.
Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team using this link: Contact QuickBooks products and services Support (US).
In the meantime, feel free to ask other questions, I'm here to assist.
