Hi there,
Welcome to the Community. I'd be happy to help with adding and using a sales tax code.
To make sure your new tax code shows up in the taxes drop-down, please follow these steps:
- From the left menu, select Taxes.
- Select Sales Tax at the top. (Tip: If you use payroll in QuickBooks Online, you may need to select Sales Tax as opposed to Payroll Tax.)
- Select Manage sales tax.
- Locate the sales tax agency you wish to add the new rate for, and select Add custom rate.
If you've done it this way, I recommend clearing cache and cookies on your browser. Doing this will help fix most issues the site may be having. Here's an article that'll show you how to do that:
https://community.intuit.com/articles/1771580
Give this a try and let me know how you make out.