Howbills HST - how do I enter tax rate? There's 3 options and get an error with all. Have searched but haven't seen any related to Payables HST rather than Recivables HST

Hello Cara,

I wanted to make sue you're able to apply the correct tax item to your transactions. I can guide you through the steps on how to apply HST on an expense. If your account is enabled for sales tax processing, you will see a Sales Tax column on the expense. From there, you can select the category you want for each line item.

I've highlighted some sections for you to apply tax on a bill to avoid errors:

If you're still unable to assign a sales tax code, let's try some browser troubleshooting and see if it resolves the problem. You can open your account in a private browser.

Unexpected issues in QuickBooks are sometimes affected by the large amount of data stored in the cache. A regular browser will constantly overwrite itself and will not remove history unless done manually.

A private browser will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

Please come back here and let me know the result so I can help you further. I want to ensure this is working for you. I'll be waiting for your response.

Thanks for your response. I do t have desktop (the one I wanted) because they funnelled us into online, and unfortunately it’s completely different and new.

The more checking into it, the more confused I am. HST/GST payable is not a line item then? Because the three options inclusive tax, exclusive tax and 0% are what’s throwing me. Which do I choose to record it not as a line item? Aka record it in the “Advertising” line item under tax?

this is really frustrating.

Hi cara-anamcaraost,

Thanks for getting back to us here.  In addition to the valuable information provided above, it's important to note that sales tax is not added as a separate line item.  Rather, it's selected per item as listed on your form.  This way QuickBooks Online will automatically track your sales tax and the amount owing to the associated agency so you can file your return with confidence.  Here's a helpful guide for your reference.

Feel free to contact us if you require additional assistance, we'd love to help!

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