I did an oopsie on my invoice. I can't find a way a correct my business address. I'm trying to add my BN instead of GST/HST Registration number. Can anyone help me?

Hi chelskoh25-gmail,

Welcome to Community!  It's important that your company information is accurate for a positive outcome when creating your forms.  QuickBooks Online has the flexibility you need to accomplish your goals seamlessly.  I'd be happy to assist!

Follow these steps to to correct you business address and BN;

1. Open Settings ⚙ and then select Account and settings

2. Click on the Edit ✎ beside the Contact info section

3. Make the necessary adjustments to your Company address

4. Hit Save

5. Scroll down to the Business Number section and hit the Edit ✎

6. Enter the number and hit Save

7. Click Done to save the changes

You're all set!

Please feel free to reach back out if you have other questions.  We'd love to help!

I did that but that's not the issue that needs to be fixed. I don't think I worded my question right. I meant to take off the GST/HST Regiatration No. from the billing invoice so I can put my BN instead. For some reason my BN thinks its a GST/HST Registration No. 

I'll be right here to share some help with making sure the right information on your invoices are added, @chelskoh25-gmail.

The steps shared by Trish_T is the way to update the BN on your invoices. However, if this is not the case for you, we can check the invoice template and see what needs to be updated in there.

Follow the steps below:

1. Open a new invoice by clicking + New, then Invoice.
2. Click the Customize option at the bottom, then Edit current.
3. Click the Content tab and the Header section of the template to the right.
4. Mark the Business Number field. Make sure the numbers are correct.
   
5. Scroll-down to the Custom fields and manage them. See if there are other numbers on the template that you don't want to include.
6. After that, save your settings then click Done.

Kindly update this thread with the result. I want to know if you're all set or if you need further help with your invoice details. I'll be right here to help you.

I tried these steps and I can't get the customized part maybe because I'm solely on my Android phone. I don't know if that makes a difference or not but I don't get the option to customize my invoice.

Don't worry, I got you here, @chelskoh25-gmail.

You can still use your Android phone to access the invoice template and make modifications to it. Open the phone's web browser and login to your QuickBooks Online account from there.

Use this link to access our website: http://qbo.intuit.com/

Once you open that link, enter your login credentials and use the steps I've provided above. You should be able to see everything as illustrated.

Let me know if you require additional help with this concern. I'll be right here to help you anytime with managing your sales transactions.