Journal Entry Number Posting Incorrectly

Forum|Forum|7 years ago
June 5, 2019
1 reply
1 view

Every time I set my Journal Entry Number it changes after I post. For example, I post it as PP12 and when I press post it will come up in my bank account as PP#5. If I reopen the journal entry it says PP12 but in other accounts it shows up as PP#5. How do I correct this? I am using Quicbooks Pro 2013

QuickBooks Accountant Desktop

LauraAB

Level 8

Hi Phes,

I'll do what I can to help you with this and I appreciate you sharing the year of the product you're using. As a 2013 version of QuickBooks Desktop, it's unsupported, and it's also difficult to determine what could be causing the issue. You can learn more about support by reading Intuit QuickBooks Desktop software support policies.

The first thing I'd like you to verify is that the PP#5 that you're seeing in your account register is in fact the same transaction as the PP12. You may already be doing this, but I want to make sure it's the same one. Double-click the PP#5 entry from the account register to see if it does in fact lead to the PP12 journal.

If they are the same entry despite showing different numbers in different places, check for data damage on your company file. The Resolve data damage on your company file article has the steps you need to take and can guide you through the process. The process should also give you an idea of how to solve damage if there is any.

I hope that helps. Enjoy the rest of your day. :)

PhesAuthor

I checked the account registry and PP#5 does lead to PP12

LauraAB

Level 8

Thanks for verifying that. If you haven't already, please proceed to the next step I outlined in my response about checking for data damage.

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