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Galina6V
Level 1

Hello! How to accept the accounting invitation from US QBO? I'm in Canada

 
6 Comments 6
JamesM4
QuickBooks Team

Hello! How to accept the accounting invitation from US QBO? I'm in Canada

Hello Galina6V,

 

Welcome to the QuickBooks Community. It's important you get the help you need so you can continue to focus on your business with peace of mind. Rest assured, I'll be happy to share more info so you're on the right track. 

 

In order for you to accept an invite from the US QBO, the admin of that account would have to send an invite to you via email. Since US QBO and QB Canada are separate, you can still accept the invite using the link in the invitation email. Let me know if this info helps you. You're more than welcome to ask other questions in the comments below. I've got your back. 

Galina6V
Level 1

Hello! How to accept the accounting invitation from US QBO? I'm in Canada

When I try to accept the invitation, I have the message "Sorry, we don’t currently support connecting to a client’s QuickBooks Online company from a different region"

 

JamesM4
QuickBooks Team

Hello! How to accept the accounting invitation from US QBO? I'm in Canada

I see. What happens when you try to accept the invite while using a private/incognito browser window? 

Fiat Lux - ASIA
Level 15

Hello! How to accept the accounting invitation from US QBO? I'm in Canada

@Galina6V 

You have to sign up a new QBO Accountant US version with another email address to accept that invitation.

Alephfinancials
Level 1

Hello! How to accept the accounting invitation from US QBO? I'm in Canada

this response from QBO team is either incorrect or incomplete, I tried doing that but still it is showing the same error

Trish_T
QuickBooks Team

Hello! How to accept the accounting invitation from US QBO? I'm in Canada

Hi Alephfinancials,

 

Thanks for joining us here. QuickBooks Online Canada customers will not have the ability to accept an invitation from a QuickBooks Online Accountant, located in the U.S.  In order to successfully allow an accountant to your books, the accountant must create a QuickBooks Online Accountant profile for Canada.  Not only will they be able to send you an invitation that you can accept without complication, they will have the ability to expand their business and add other clients located in Canada.  Please send this link to your accountant, so they can get started with QuickBooks Online Accountant for Canada and send you the appropriate invitation.

 

I hope this is found to be helpful.  We're here for you, if any other questions come to mind.

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