Hi tearoom108,
Thanks for reaching out to us here. Welcome! Connecting your bank and credit card accounts to QuickBooks Online is a great way to update your transactions automatically. When there's a disconnect between your financial institution and QuickBooks, it can be rather concerning. I would be happy to help!
If you haven't done so already, I suggest accessing your QuickBooks Online account using a private browser. I also recommend clearing cache on your browser, to help improve system performance and web page loading times, or try another browser such as Firefox, Google Chrome, Edge, or Safari. In addition, you can check the status of bank connections on our QuickBooks Online bank feed status page. Any known issues with bank connections is posted here and updated daily.
If you experience the same outcome, please contact us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. We would be happy to look into your situation in more depth, and escalate it for further investigation if necessary.
Feel free to reach out again, if you have any other questions. We would be glad to assist!
