Unable to switch off google billing

WB HMaR · ‎May 30, 2022

Hi, I recently started a business and wanted to use your software. I made an account on quick books online via my pc, and I was going to get the essential plan but I got side tracked. Later I installed quick books accounting on my phone thinking it was the same thing and started the trial, went to use the pc and checked the account on there, it said I was on the starting package. I wanted to switch over to the essential package but it wouldn't let me saying I was on Google billing. I looked all over the web page account settings, quickbooks account settings, billing and subscriptions and I found no option to change it. It just says "looks like you're on Google billing". I checked Google play store AND the Google play website and I did not have any active subscription or trial on any. I want to use this on my pc and I can not switch the plan, or billing, or anything.

Trish_T · ‎May 30, 2022

Hi WB HMaR,

Welcome to Community and the QuickBooks family! It's important that you're able to select the QuickBooks Online account that's the best fit for your business needs. I'll be happy to assist!

Based on the information you've provided, I recommend cancelling your subscription purchased through an app store. This will prevent any future billings for the account. To sign up for QuickBooks Online Essentials click here. If you need additional assistance, please don't hesitate to contact us. It would be our pleasure to work with you directly and ensure you're back to business as soon as possible.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

If you have any other questions, feel free to reach back out. We'd be glad to help!

WB HMaR · ‎May 30, 2022

As I said in the original post, THERE IS NO SUBSCRIPTION OR TRIAL ACTIVE IN MY APPSTORE / GOOGLE PLAYSTORE. ON THE APP OR THE WEBSITE. what I need is the billing manually removed so I can re add it properly.

Please read the posts before posting a copy paste response, not a good first impression.

JamesM4 · ‎May 30, 2022

Hello there. Just to confirm, are you looking to change your billing from Google to QuickBooks? If so, I'd recommend contacting our support team using the details above. A specialist will be able to assist you with your billing inquiry so you're on the right track. Let me know how you make out. I'll be a message away.

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Unable to switch off google billing