cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
christa-innovati
Level 1

I am having ongoing issues with multiple banks on QBO. Is anyone else having issues with having to repeatedly complete secure connections?

This is for multiple banking institutions: Scotiabank, RBC, Tangerine, ATB...

2 Comments 2
Jelayca V
QuickBooks Team

I am having ongoing issues with multiple banks on QBO. Is anyone else having issues with having to repeatedly complete secure connections?

Frequent re-authentication requirements occur due to the strict security measures banks employ, Christa. I understand how challenging it can be to repeatedly reconnect your financial institutions in QuickBooks Online (QBO), especially when working with Scotiabank, RBC, Tangerine, ATB, and others. Maintaining a seamless connection is essential for staying on top of your transactions.

 

Although I would like to assist you directly, resolving issues with frequent re-authentication involves reviewing the specific details of your bank connection and authentication settings. Our support experts are here to help and can look into this further to ensure your accounts stay securely connected.

 

Here's how to reach them using the web browser:

 

  1. Select the Help icon and click the Search tab.
  2. Type in your question in the search bar, then Contact Us.
  3. Choose either Chat or Callback for support.

 

To prevent your chats or calls from being disconnected, I suggest checking our support hours for prompt assistance: Get help with QuickBooks products and services.

  

I appreciate your understanding as we work through this together. We're still available and ready to assist you if you have further questions about bank connections in QuickBooks. Please click the Reply button below, and I'll get back to you promptly. Take care.

SIAB
Level 7

I am having ongoing issues with multiple banks on QBO. Is anyone else having issues with having to repeatedly complete secure connections?

@christa-innovati 

Try opening your QBO account on any private/incognito browser.

Need to get in touch?

Contact us