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junlomb
Level 1

Our company BMO Mastercard was previously connected with our QBO but starting about a month ago, it got disconnected. We're trying to reconnect it numerous but to unable.

We're trying to reconnect it numerous times but still unable. Has anyone encountered the same thing?
2 Comments 2
Fiat Lux - ASIA
Level 15

Our company BMO Mastercard was previously connected with our QBO but starting about a month ago, it got disconnected. We're trying to reconnect it numerous but to unable.

Try opening your QBO account on any private/incognito browser.

JamesM4
QuickBooks Team

Our company BMO Mastercard was previously connected with our QBO but starting about a month ago, it got disconnected. We're trying to reconnect it numerous but to unable.

Hello junlomb. I'd like to help make sure you're on the right track with your banking. In case you're getting an error message, I recommend checking out the articles below that help you fix the errors in the program:

I encourage you to identify the error number on your end and click on the article which matches that error number above. I also suggest clearing cache and cookies on your browser. This is a great way to clean your browser allowing it to work more efficiently. Here's a helpful article that shows you how to clear cache and cookies. 

 

In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away.

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