Since the servus credit union online banking update on the 18th I can't get QBO to sign into my banking account.

Hi there bonanzaelec-gmai,

Thanks for reaching out about your bank connection. QuickBooks Online is a tool that can connect to the site of several banks to be able to import transactions. I can give you information about banking connections.

To see if the error message you see is a known error with the connection between QuickBooks and your bank, you can check the QuickBooks Online banking connection status page.

Here's an article that details the steps to follow to resolve banking errors. There are steps that can help with most errors, and guides to help with specific error numbers.

If you have any further questions, please feel free to ask them here.

@bonanzaelec-gmai 

Try opening your QBO account on any private/incognito browser. If the same error persists, use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

I am having the same issue with two of my clients who use Servus Credit Union.  Servus created a New online and mobile banking system and business banking members are having trouble logging into their Online Business bank accounts.  One of them had to create a new password and was finally able to login to her account.  But has not been able to use the same credentials to login to her Servus account in QBO.  I haven't contacted the second client but I suspect that the issue is the same.  

I am told it's resolved at the Servus end now but not with QBO?

I talked to servus customer support yesterday and they said that this will be added/fixed today. 

Fingers crossed. 

See message below

Mar 21, 2024 at 02:47 PM
Hello,
Thank you for contacting us. I apologize for
any inconvenience this may have caused. The
access to QuickBooks to be able to download
history and transactions will be setup by
tomorrow. In the meantime, you are still able
to filter the transactions manually and add it to
QuickBooks if this works for you

Hi,

Just following up on this thread.  Has this issue been fixed?  Does the connection/bank fee work now from Servus?

Thanks,

Laura

Yes, as of some time this morning(March 25) I was able to connect everything. 

Hi, I was also able to connect, but the bank feed is not importing.  Is there something else I'm missing? 

Thanks,

Laura

Yeah, I jumped the gun on the reply.  I was able to connect but still can't import through qbo, only manually.  

I am told that they are working on it. 

Good day, I was having the same issue with Servus. I can now link my accounts. My MC will download transactions. However, my business account will only update my balance, no transactions are uploaded to QBO. Am I missing something? 

Hello Richardde,

Thanks for joining us here.  Automatically updating your transactions in QuickBooks Online is a vital part of your day.  I encourage you to contact our Customer Care team outside of Community.  They will be able to work with you in real-time, and review the situation in more depth.  If necessary, they'll escalate it for further investigation, to ensure the issue is resolved as soon as possible!

If you have any other questions, feel free to touch base with us again.  We would be glad to help!

Any update on this?  The transactions still aren't importing into the bank feed.

Please update as we couldn't download any bank transactions since the Servus bank upgrade.  Now we cannot even relink our bank account after disconnecting it; it kept saying incorrect username and password with error code 3000.

Hello EVMC,

When there's a disconnect between your financial institution and QuickBooks Online, it can definitely have a negative impact on your day.  Please be advised that other users are currently experiencing the same concerns with Servus, and this has been escalated for further investigation with our Development Team.  I encourage you to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST, so they can review your situation in more depth, and set you up to receive an email notification when the issue has been resolved.   In the interim, you can follow this link to manually upload your transactions in QuickBooks Online.

If you have other questions or concerns, please don't hesitate to reach out.  We would be happy to assist!

As of today, this is still the same issue.... Bank accounts say they are connected but no transactions appear in the feed.  I now have 3 clients with the same issue.

Is there a timeline on when this will be fixed?

Sadly, one of my clients was told by their rep at Servus to "just add a new GL Account" to connect when it couldn't find the QBO account.  Unfortunately, this has created a host of other issues which I believe will be fixable once transactions are coming through.  

Thank you

Hi PBKAseltine,

Thanks for getting back to us here.  The investigation is ongoing, although I'm unable to provide an ETA for resolution.  However, you can be set up to receive status updates to your email, by contacting our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.

If any other concerns come to mind, touch base with us here.  We'll be close by!