Hey there christellindstro,
Thanks for reaching out to us here. QuickBooks Online is a great software to have. It allows you to connect your bank accounts so that your transactions are downloaded into the system. It's important that your transactions are being updated correctly. I can provide some information.
It may be browsing data on your system that is preventing the software from downloading the transactions correctly. Here are some steps to resolve issues that are caused by browsing data:
If your still experiencing the same issue, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the appropriate tools to create a ticket if they see fit. You can reach them by using one of these methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter
If you have any other questions, feel free to reach out here.
Just chiming in here to say our business is with RBC as well and we haven't been able to update our bank feed since October 7th, so it must be a widespread issue, none of the browser cache clearing fixes or private mode browser fixes have worked for us either.
Another option, utilize MT Online for the time being. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed.
Thank you for replying but the browser wasn’t the issue this time. We tried it wirh 3 different log ins on 3 computers. I think it’s a sync issue but not sure if it’s on the bank or QBO side or if it’s being worked on.
Thanks for reaching out here. QuickBooks Online is currently investigating concerns with the connection between RBC and Scotia Bank. Although we don't have an ETA for resolution, it would be our pleasure to notify you when the issue has been resolved. Please contact us using one of the methods below, so we can add you to the list of affected users. In the interim, you can manually upload the transactions, so your books remain accurate and up to date.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
If you have other questions, we're here for you!
Same here, the Royal Bank has not imported for the last two weeks. The last day was November 16th, clearing cache, using incognito, a different browser... none of these resolves the issue. this is the 3rd time this year, it probably has to do with RBC securities. Scotiabank and their new push feature to an owner's cell phone is a nightmare for bookkeeping. The banks blame QBO but clearly it is the other way around.