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QuantumLightingInc
Level 1

Quickbooks Desktop Payroll Did Not Deduct Second CPP for Several Employees

Just received a Notice of Pensionable and Insurable Earnings review Notice (Pier) and it appears I owe the Feb over 3,000.00 because Quickbooks Pro Payroll did not deduct the Second CPP.  I have gone through all of the current articles and I cannot explain why the Company and Employee deductions were not taken.   Any ideas where best to turn?  The notice only provides 30 days to provide them and explanation.

3 Comments 3
AT-CEL
Level 1

Quickbooks Desktop Payroll Did Not Deduct Second CPP for Several Employees

i brought this problem to the support team in March 2024 when I noticed it happening with my high pay employees.  they never addressed it and from August to December, I manually had to review people who were nearing the limits and manually add in the deduction.  completely absurd. the answer to the CRA should be able to be "Quickbooks is a very inefficient software with poor support on major bug issues"  Unfortunately that wont suffice. You can explain the software failed to make the deduction and pay the bill. 

Zip00
Level 1

Quickbooks Desktop Payroll Did Not Deduct Second CPP for Several Employees

Mine deducted the 2nd CPP but did not put the value in box 16A of the T4 nor did it add the additional earnings to CPP earnings.  I now owe a huge PIER amount.  How do I put a T4 box number in an existing Payroll Tax payroll item?  Can do it at set up but dont see how I can add it after.

Amanda-B
QuickBooks Team

Quickbooks Desktop Payroll Did Not Deduct Second CPP for Several Employees

Good morning! 

 

Thanks for joining us here in the QuickBooks Community. 

 

Based on the information you've provided, the best course of action would be to contact our support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of the methods listed here.

 

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