Quickbooks Desktop Payroll Did Not Deduct Second CPP for Several Employees

i brought this problem to the support team in March 2024 when I noticed it happening with my high pay employees.  they never addressed it and from August to December, I manually had to review people who were nearing the limits and manually add in the deduction.  completely absurd. the answer to the CRA should be able to be "Quickbooks is a very inefficient software with poor support on major bug issues"  Unfortunately that wont suffice. You can explain the software failed to make the deduction and pay the bill. 

Mine deducted the 2nd CPP but did not put the value in box 16A of the T4 nor did it add the additional earnings to CPP earnings.  I now owe a huge PIER amount.  How do I put a T4 box number in an existing Payroll Tax payroll item?  Can do it at set up but dont see how I can add it after.

Good morning! 

Thanks for joining us here in the QuickBooks Community. 

Based on the information you've provided, the best course of action would be to contact our support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of the methods listed here.

If you have any other questions, feel free to reach back out.

I had the same issue, and contacted QB Desktop Enterprise support.  After a screen share, I was told I would have to speak with a supervisor. They did call me back, at an inconvenient time, and have not yet helped with a solution.  Their comment was that QB had an update to fix the issue, in early Feb, but a few of our employees met the 2nd CPP threshold months prior without calculations and so remittances and T4's were already processed. 

This error has cost us $1,600 as you cannot recoup missed employee portions for EI or CPP after the fact.  

Some accountability would be appreciated.  We're paying $700/month for QB services that have now costs us more $. 

I understand how crucial it is for your employees to have their payroll deductions calculated accurately, mbatkermodei. I can point you in the right direction for assistance with the deductions. 

I know that you have already reached out to our Customer Support team concerning the payroll deductions affecting several of your employees. Given the importance of this matter, I recommend that you follow up with them for any updates on your case, and could assist in further investigating the payroll deductions.

For more details on how to reach them, click this link and choose QuickBooks Desktop: Get help with QuickBooks products and services.

To aid you in calculating CPP contributions accurately, you might find this CPP contribution rates, maximums, and exemptions link helpful.

Furthermore, you can use various payroll reports to get valuable insights about your business and employees. For more details, see this link: Run payroll reports.

Please feel free to reach out if you have any additional questions regarding payroll deductions or any other concerns with QuickBooks. I’m here to help.

I had the same problem and I was unaware until I received a Notice of Pensionable and Insurable Earnings Review letter in the mail. Quickbooks automatically applied it on two employees, and didn't on two others. I can't see anywhere that I can make Quickbooks deduct this manually. I don't want to go through this again for 2025 taxes, so please send a solution.

QuickBooks Desktop is programmed to automatically deduct the Second CPP once the first earnings ceiling threshold is met, shariimpel. Let me share some detailed insights regarding this matter.

It's possible that the Second CPP was not deducted from the other two employees because they have not yet reached the necessary threshold amount.

You can double-check to make sure your employees are set up correctly. Here's how:

1. Go to the Payroll Centre.
2. Locate the employee and select Payroll Info.
3. Click Taxes and TD1.

If you have confirmed that the employees have met the threshold, I recommend contacting our Customer Support team. They have the necessary tools to investigate the underlying cause of the problem and perform a screen-sharing session for efficient navigation.

For more information on CPP contributions, you may find the following link useful: Canada Pension Plan and the CPP enhancement.

Additionally, for valuable insights about your business and employees, refer to this article for details: Run payroll reports.

Ensuring that your CPP deductions are accurately calculated is our top priority. You can circle back to this thread if you have any follow-up questions regarding payroll deductions. I'm always here to assist.

NicoleAscencionS (QuickBooks Team) - this is unfortunately NOT accurate in 2024 when CPP2 became effective. I noticed in March 2024 very randomly that it had not calculated the deduction when my CEO was already well past the threshold. It should have maxed out both CPP's the 1st pay in February - but come the first pay in March, with a pensionable income already paid of over $90K, the $188 was not there. I watched it very closely the rest of the year on over 100 employees and had to manually add in deductions each period as employees reached the maximums and deductions weren't taken. Some calculated properly, some not at all - it was extremely frustrating that the support team was of no help to address the problem despite calling multiple times through the year.  The good news is it seems to be working as it's supposed to so far in 2025 - i've had 3 reach both maximums with correct deductions.

Thank you for your help! I'm not in the slightest surprised that the support team was no help on the phone, so I appreciate you saving me the frustration. Glad to read that it's working for 2025, it's too early in the year for me to know if it'll work on my end. Guess I'll just pay the government what we owe (thankfully not that much) and watch closely this year.