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Hi andrew-parkinson,
Thanks for connecting with us here in the Community. It's important you're able to sync your transactions in QuickBooks so you can take full advantage of the program. Rest assured, I'll be happy to share more info and help steer you in the right direction.
The program makes it easy to connect your bank account. Here's a helpful article that shows you how to: Connect bank and credit cards in QuickBooks. In case your bank isn't listed, you can request access through your bank by following the steps below:
You can also check out this article here with more info on how to manually import your transactions into QuickBooks. Give this a try and if you have questions, feel free to reach back to me in the comments below. I've got your back.
Another option, use MT Online or one of the converter tools (e.g csv2qbo).
https://www.moneythumb.com/?ref=110
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