My payroll is not working.

Thanks for posting in the Community to let us know that you're having some difficulty with QuickBooks Online Payroll, @husseinvozhd. In order to help you resolve this issue and get back to business I'll need a few additional details. Luckily, QuickBooks Online offers exceptional support, and I have a few troubleshooting steps that you can try out, so I know that you'll get to the bottom of this. 

The first thing I'd like you to try is some browser and internet troubleshooting. Occasionally the images and files stored in your browser or the app's cache can cause glitches or issues with QuickBooks or other programs. Clearing the cache or accessing QuickBooks through a private browser can help determine if this is in fact the root of the issue. Please run through the steps below when you have a chance:

• Clear the browser or app cache
• Use a browser instead of the app
• Use a different browser type than the one you're currently using
• Make sure you're using a supported browser
• Reset your Internet
• Try a different Internet connection

If these steps don't quite hit the mark and you're still unable to use QuickBooks Online Payroll as expected, reaching out to our highly trained team of experts is the next step. Our agents are equipped with the tools to and the know-how to get you back up and running so that you can pay your employees on time. You can reach out using any of the methods below:

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

If you'd prefer to continue working on this with me in the Community, I ask that you expand on the problem. What's happening? How long has it been happening? What triggers it? Are you getting a specific error message? Answers to these questions can help me to identify what the issue is so I can provide you with additional steps to take to resolve it. 

I wish you the best of luck. Have a great day!

After 2 calls with your support, nobody is able to tell me when I can be able to run my payroll...It has been down for 2 days with the following message:

Hello Michel-Poirier,

I'm glad to hear that you've already been in touch with support about this issue you're seeing in QuickBooks Online Payroll. I know how vital it is that this module is working so that you can take care of your pay runs, and I want to do what I can to help.

From the way you're describing things, it sounds like you may have been added to a ticket to have our engineers look this over. If that's the case, I want to assure you that our team is on the job with figuring out what's going on. We don't have estimated turnaround times for these kinds of situations because the amount of time it takes can depend on the complexity of the issue at hand. The team should send updates via email as they become available, so keep an eye out for that.

If you're not sure if you've been added to a ticket or would like someone to check on this again, please give us another call, chat in, or message us on social media. We'll need to gather some account information to take a closer look at this, which we can't do in this public forum. With those other contact options though, we can, so don't hesitate to reach out.

Here's an updated look at the contact options.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Wishing you the best with this.

Le problème a été résolu. Il s'agissait d'un problème d'adresse internet. J'ai communiqué la solution à votre Vicd-rpésidente. Merci