Question about the QBO payroll monthly subscription price？

JANECCC1 · ‎April 05, 2022

Hi,

I'm confused about the QBO payroll subscription price, Can someone tell me exactly how much I have to pay a month?

Below is the price list on QBO website

QuickBooks Payroll

Add $20/mo

+$4/employee/mo

For example, If I have 22 employees, so the monthly payroll subscription price is $20+$4*22 =$108 plus tax??? Is this calculation correct???

Thanks

Jen_D · ‎April 05, 2022

Thanks for reaching out to us regarding this billing question, Mabel.

You're right, the total amount to pay monthly is the fixed price, plus the number of employees with payroll multiplied by $4, and then taxes.

Your payroll service for QBO have a fixed base price as well as added per employee usage fee. This add-on charge is billed for the number of workers whom you process payroll for.

I'll explain how usage fee is calculated for your Online Payroll service. After a successful payroll run, the system sends two details to the billing system, strictly for the purposes of calculating the per-employee fee for the billing period. These are the paycheque creation date and employee name. The billing system only receives the details of the employees that were paid and not all active employees on the company file. This means, that if an employee did not receive payroll for the month, they will not be included within the billing cycle.

You will see the fees indicated in our website when you purchase the service. See it here: QuickBooks Online and Payroll.

If you see an unusual fee on your bank statement or have questions with your account, it is best to contact our Customer Service. This way they can discuss your billing and explain your charges. Here's how to contact Support:

Go to the Help menu in QuickBooks, then choose the Search tab.
At the bottom click on Contact us.
Enter the keyword Account Management and Billing in the What can we help you with? box.
On the next screen, scroll down to How would you like to connect with us section.
Choose your contact option to initiate a discussion with a live agent.

Come back anytime for other questions or concerns about QuickBooks. I'll be more than glad to share additional insights and assistance any time. Have a wonderful day!

View solution in original post

Trish_T · ‎April 05, 2022

Hi JANECCC1,

Thanks for reaching out here. QuickBooks Online Payroll is a great way to ensure your staff is paid with confidence. I'll be happy to provide more information so you're on the right track with your work!

QuickBooks Online Payroll offers everything you need to run payroll and calculate taxes, run associated reports, pay employees with direct deposit, allow employee access and so much more. It's $20 plus $4 per employee each month. There's no need to worry if a correction needs to be made, the fee is on a monthly basis and not per each pay run.

Please feel free to reach back out if you have any other questions or concerns. We'd be glad to help!

View solution in original post

Jen_D · ‎April 05, 2022

Thanks for reaching out to us regarding this billing question, Mabel.

You're right, the total amount to pay monthly is the fixed price, plus the number of employees with payroll multiplied by $4, and then taxes.

Your payroll service for QBO have a fixed base price as well as added per employee usage fee. This add-on charge is billed for the number of workers whom you process payroll for.

I'll explain how usage fee is calculated for your Online Payroll service. After a successful payroll run, the system sends two details to the billing system, strictly for the purposes of calculating the per-employee fee for the billing period. These are the paycheque creation date and employee name. The billing system only receives the details of the employees that were paid and not all active employees on the company file. This means, that if an employee did not receive payroll for the month, they will not be included within the billing cycle.

You will see the fees indicated in our website when you purchase the service. See it here: QuickBooks Online and Payroll.

If you see an unusual fee on your bank statement or have questions with your account, it is best to contact our Customer Service. This way they can discuss your billing and explain your charges. Here's how to contact Support:

Go to the Help menu in QuickBooks, then choose the Search tab.
At the bottom click on Contact us.
Enter the keyword Account Management and Billing in the What can we help you with? box.
On the next screen, scroll down to How would you like to connect with us section.
Choose your contact option to initiate a discussion with a live agent.

Come back anytime for other questions or concerns about QuickBooks. I'll be more than glad to share additional insights and assistance any time. Have a wonderful day!

JANECCC1 · ‎April 05, 2022

Hi, @Jen_D

If I process a employee's payroll in April, and then I found that I had made a mistake, so I correct the payroll in late April or early May , Will the system calculate the price repeatedly (double the $4 for this employee) because of the correction?

Thanks

Trish_T · ‎April 05, 2022

Hi JANECCC1,

Thanks for reaching out here. QuickBooks Online Payroll is a great way to ensure your staff is paid with confidence. I'll be happy to provide more information so you're on the right track with your work!

QuickBooks Online Payroll offers everything you need to run payroll and calculate taxes, run associated reports, pay employees with direct deposit, allow employee access and so much more. It's $20 plus $4 per employee each month. There's no need to worry if a correction needs to be made, the fee is on a monthly basis and not per each pay run.

Please feel free to reach back out if you have any other questions or concerns. We'd be glad to help!

tsalzman · ‎January 18, 2023

I purchased Quickbooks online/payroll with the understanding that you were only charged a fee based on the number of employees that you actually write paychecks for in a given month, not just the number of active employees in the company file. This is what the salesperson told me and this is what you state in your response.

"The billing system only receives the details of the employees that were paid and not all active employees on the company file. This means, that if an employee did not receive payroll for the month, they will not be included within the billing cycle."

I just received my first bill and was charged for every active employee in my company file, not just the ones who were actually issued paychecks. I called customer service and they said that you are charged based on the number of active employees, not the number that you issue paychecks to. I asked them to find the verbiage on the website (or anywhere really) that described how this billing works and they couldn't find it. I found the following text under the fine print:

"The employee fee is charged per unique active employee that has run a payroll during the monthly billing cycle. "

To me, that means if I actually pay an employee then I would be charged. Not just that their name is shown as active. But that is not how I was billed. I was billed for every employee that was marked as active whether I paid them or not. So there is obviously misleading information being spread about how the billing occurs. I have seasonal employees that are only paid in the summer and it is inconvenient to have to go back and make them inactive just to run a payroll so I don't get charged.

Trish_T · ‎January 18, 2023

Hi tsalzman,

Thanks for joining us here. In addition to the valuable information provided above, I recommend reviewing your paycheque list to ensure the employees included on the pay run are associated with your monthly statement. You're billed based on the number of employees included on the pay run. To review the paycheque list, open Payroll and then Employees. Click on Paycheque list under Run Payroll. Enter the associated Date Range and hit Run Report.

Please don't hesitate to contact us for additional assistance. We'd be happy to work with you directly and ensure your QuickBooks Online Payroll account is accurate.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

If you have any other questions, feel free to reach back out. We're always glad to help!

tsalzman · ‎January 18, 2023

Hello,

I followed your instructions but only show 4 employees under my Paycheck list. I was charged for all 11 employees that were "Active" employees when I ran the payroll, So I have 4 paychecks but was charged for 11 employees.

Was that a mistake?

Thanks.

Alex M · ‎January 18, 2023

Hi there tsalzman,

For assistance with billing inquiries due to the number of inquiries, you'd need to reach out to the QuickBooks Online support team outside of the Community. They'll be able to verify your account information in a secure setting to view the bill with you as well as the payroll info in the system and make sure all is correct. You can reach them using the steps provided in my colleague's last response.

if you have any other questions, feel free to reach out here.

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Question about the QBO payroll monthly subscription price？