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secchance83-outl
Level 1

WHY CANT I LINK MY KOHO MASTERCARD

 
6 Comments 6
Trish_T
QuickBooks Team

WHY CANT I LINK MY KOHO MASTERCARD

Hi secchance83-outl,

 

Welcome to Community!  QuickBooks Online enables you to connect your bank and credit card accounts, so you can automatically upload your transactions and save valuable time.  However, we are currently experiencing an issue with the connection between Koho and QuickBooks Online.  This has been escalated for further investigation by our Development Team.  Although I can't provide an ETA for resolution, you can manually upload your transactions in the interim. by following the steps provided here.  This process can be somewhat overwhelming, if you've never done a manual upload previously.  For that reason, please don't hesitate to contact us.  It would be our pleasure to work with you in real time and navigate through the process, so you're back to business as soon as possible!

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
 

If you have any other questions or concerns, please feel free to reach back out.  We're here for you!

Fiat Lux - ASIA
Level 15

WHY CANT I LINK MY KOHO MASTERCARD

@secchance83-outl 

Try opening your QBO account on any private/incognito browser.

Oliver Wassef
Level 1

WHY CANT I LINK MY KOHO MASTERCARD

Any updates on this? Still trying to link my Koho Mastercard 

Oliver Wassef
Level 1

WHY CANT I LINK MY KOHO MASTERCARD

Is there a solution for this yet? Still trying to link my Koho Mastercard

On Beta
Level 6

WHY CANT I LINK MY KOHO MASTERCARD

Try opening your QBO account on any private/incognito browser. If the same error persists, use MT Online or one of the converter tools with a one time license (e.g csv2qbo @ $60) for the time being.
https://www.moneythumb.com/?ref=110

 

Oliver Wassef
Level 1

WHY CANT I LINK MY KOHO MASTERCARD

I tried the private browser method and was still met with error message:

"Hmm, we can’t find koho in our list of supported providers.

Can't find your provider? Make a request to add your provider."

 

I checked out the converter you mentioned, but will that integrate right in QuickBooks so that I can connect my bank transactions?

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