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auburncorp
Level 1

Why is project allocation from the weekly timesheets sometimes not allocated to the projects after running payroll? Why is this glitching from time to time?

 
2 Comments 2
Amanda-B
QuickBooks Team

Why is project allocation from the weekly timesheets sometimes not allocated to the projects after running payroll? Why is this glitching from time to time?

Hey there, auburncorp.

 

Thanks for reaching out to us here. I'd be happy to guide you in the right direction for the best assistance.

 

Sometimes browsing data accumulates and prevents the software from doing what it is supposed to do. I recommend clearing your cache and cookies, switching to another browser, or trying a private browser.

 

This usually resolves browsing data issues.

 

If you're still receiving this message after trying the steps provided, I encourage you to reach out to the support team outside of the Community so they can investigate further into why this may be happening. You can reach them by following one of these methods:

 

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

 

Feel free to reach back out if you have any other questions.

auburncorp
Level 1

Why is project allocation from the weekly timesheets sometimes not allocated to the projects after running payroll? Why is this glitching from time to time?

Good morning, Thank you for your reply.

However, I did contact the support team, I was informed there is indeed a glitch with the QBO payroll, if a user is to override the taxes or other payroll items in the Payroll Review screen (2nd screen), it will interfere with the project allocation and may not allocate. Unfortunately, this is a huge problem for my clients as often many items need to be overridden. Hopefully, QBO will find a quick and timely solution. Otherwise, my clients will be looking at changing their accounting and payroll providers soon.

Thank you kindly.

 

Chantal

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