Why the new Stat pay - average daily wage pay type stated hours are insurable but no space to enter hour?

Hello stephy1,

Thanks for connecting with us in the Community. It's important you're able to enter the hours without running into issues. Don't worry, I'll be glad to share helpful tips that can help you get back on track in a timely manner. 

I suspect this may be a browser-related issue that's causing the discrepancy you're experiencing. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies.

Give this a try and let me know what happens. I'll be here in case you have other questions. 

I did it, it did not help.

The issue is there is no space to enter hour.

The setup for that pay type is to enter an amount instead of hour.

Glad to hear back from you. For visual reference, could you send me a full screenshot showing he screen you're referring to? Feel free to cover personal info on the screenshot and also make sure the URL of the site is showing at the top. 

Are you able to see this?

I see what you're saying. The column you're referring to is designed to show $ amounts and not hourly. You're more than welcome to send feedback about this to our product developers by clicking on the Gear icon and looking for Feedback. New product suggestions from users like you help us to improve the functionality of the program. In the meantime, feel free to ask other questions. 

QBO quietly changed the Stat Pay sometime in early Nov 2023. I used to enter their Stat pay entitlement in hours even though they didn't work on Stat Holiday. Apparently, they replaced the old Stat Pay column to "Stat Pay - hourly premium" where you enter the # of hours, but the employee gets paid 1.5X (yup, I didn't realize it until it was too late). Then they added a new column called "Set Pay - average daily wage" to the end of the columns on the right where you have to scroll past "Common pay types" that you never selected (that's another story). And as you said, I just realized that this column is asking for $.

WHAT MESS!!  Initial STAT pay are over time rates.  How many employers processed payroll before knowing this. 

Why did QBO change this? My default stat pay is now the premium 1.5x pay and I just narrowly missed grossly overpaying employees because of this change! I can no longer add the stat holiday pay into the weekly timesheets based on the average hours of work in the prior 30 days (BC stat rules).
Also, unless I am completely misunderstanding the government info below these hours 
ARE insurable and therefore need to be tracked. 

https://www.canada.ca/en/revenue-agency/services/tax/canada-pension-plan-cpp-employment-insurance-ei...
"Statutory holidays

In situations where a statutory holiday is paid in straight time and the holiday is not worked, the insurable hours will be the hours that person would have normally worked.

In situations where a holiday is worked and no leave is given, the day worked equals the actual number of hours worked. The insurable hours will be the higher of either the number of hours worked or the regular hours of the statutory holiday as stated in the employment contract.

In situations where the holiday is worked and paid at time and a half plus leave is given on another day, the holiday worked represents normal insurable hours for the time worked, plus the hours of leave when the leave is taken would also be insurable.

In situations where the holiday time is banked and paid on or after termination of employment, no insurable hours are given as the employee would have been credited with the hours actually worked on the holiday."

Yeah this is not good at all - where exactly did users of QBO get notified of this update? This almost cost me over $2000, but thankfully one of my staff noticed before I could no longer edit paycheques. I think it is pretty shady to be updating a line item that is already in use without a very clear notification to end users. And now I have nowhere to record the hours they worked, only a dollar amount? You are making things harder for us, not easier.

The people who make these changes are not experienced accountants nor bookkeepers, nor actual users of QBO on a daily basis. So sad.

Your feedback on this is important to us. It's vital your voice is heard and I'd like to steer you in the right direction. I encourage you to send feedback about this to our engineers by clicking on the Gear icon > Feedback. However, if you'd like to inquire more about this pertaining to your account, I recommend reaching out to our support team here. 

I did. Will have to wait till next payroll processing to see if anything is done or corrected. 

I did as well.

I did as well.

I did and your feedback bot promptly told me it was because I was in the business view as opposed to the accounting view. I was not in business view (would that even make a difference?) and why on earth is it responding to feedback with wrong information?! Yes, I wasted my time giving feedback about that as well.

Yes, they clearly aren't and it boggles my mind that companies roll out costly programs and updates without reasonable real-life usage testing. Then they waste our time by using us as their guinea pigs (while we are trying to accomplish our real daily work on a program platform we (or our clients) are paying for) and expect our feedback to fix the errors that never should have been there in the first place. All while telling us "We're listening to you!"

They need to make changes to "justify" their annual increase of 12.8% for QBO Plus payroll. BTW, I had no idea about Business and Accountant view. How do you see both, and what's the difference? Pictures vs Numbers?!?!? 

Haha, more pictures is an unpleasant thought; the whole thing is far too inefficient in it's usage of space as it is but I guess that is the modern aesthetic.
I don't know what the difference between the views is as I only use QBO for one client and the entire thing is set up through the accounting firm's access so I am quite ignorant about the different QBO access options. If you have access to both views, you would find the link to switch at the very bottom right corner of the gear menu.

I have the same problem. did you able to fix it. I can only put hours under the stat pay premium hours and the rate was auto calculated to 1.5

then under the stat pay average daily you can only enter the rate.

This is an absolute mess. Thankfully my truthful employee contacted me and gave me the heads up that the stat pay was 1.5 time. WHY WOULD QBO DO THIS.

Also, how unprofessional to make this change without a huge warning and communication. And now I am supposed to have to calculate each employees daily Stat pay rate in total and plunk that in to my payroll? Talk about inefficient....

PLEASE FIX THIS!!! 

Could you please stop copy pasting the same non-sense everywhere and actually come back with a solution? I honesty do not give a F about how we to leave a feedback that's going to end up disregarded.

Add me to the list of pissed off customers who had no idea of this change and overpaid all their employees. Nice rollout quickbooks...

Same thing happened to us. When QBO is going to fix it?

@JonathanK  The QBO employees who monitor this "Support" forum merely "listens" to us and directs us to basic how-to's in QBO. They can't affect or instigate changes/corrections which is why they direct us to the Feedback request in QBO. They're like CRA: their Customer Service staff are disconnected with the people in the backroom who do the work. Therefore, Customer Service have no idea and no information whatsoever about why a simple T1 Adj for donations take more than 7 months to process. And they can't speak to or refer us to anyone who can give us an answer.