In doing my bank reconciliation, I came across a cheque that was cleared but not in QB. When I run the missing cheque report, that cheque shows as missing but it was actually printed. How do I go about figuring out what happened to that cheque?
Thanks for the reply. I did run that audit report and I see the cheque there with amounts. If I had deleted or voided the cheque, I either wouldn't see the cheque (deleted) or I would see the cheque with $0 value. I reviewed the rest of the report but didn't see any other information related to that cheque. Any other ideas?
Hello Linda. It's important you get the support you need so you're on the right track with your work. That said, I recommend contacting our support team outside of the Community. A specialist will be able to assist you further so you're on the right track. You can reach out to our support team by dialing 1-833-317-2226. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies.
Feel free to keep me posted on how you make out. I'll be here.
RE: I did run that audit report and I see the cheque there with amounts.
If the check is on the report and it isn't marked as deleted, then it's not deleted. You can double-click on it from the report (any report, I think) to open and review it.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
