I am trying to import trips/mileage from Google Maps in QB Self-Employed but I am getting this error for past couple weeks. I have followed all steps exactly that are mentioned.
Hello there, saadsiddique.
Let's try to import it using a private browser. You can follow these shortcuts to open private browser:
If it works, go back to the regular browser and clear the cache. Too much cache results to some browser error. Also, try to import it using another browser like Google Chrome, Internet Explorer, or Mozilla Firefox.
You can also check this article with very detailed steps on how to import trips from Google.
Reply to this thread if you have other concerns.
I've tried three different browsers, in Private/Incognito mode. No use. This is more like backend error instead of browser/cache issue :-)
There's no ongoing investigation about importing trips from Google Maps, saadsiddique.
As a workaround, you'll want to manually add trips. You can follow these steps on how to add trip:
To see your travel details, go to Google Maps and log in to your Google account you used on your mobile device. Then, go to Menu and select Timeline.
Please let me know if you have other concerns.
This is what I am talking about: https://www.loom.com/share/0439e0b6f3214cbaaee9a0a1b9c56673
And there are over 150 of trips. Adding them manually is not an option.
I know how time-consuming it is to manually enter over 150 trips. I encourage you to contact the QuickBooks Self-Employed team using this link. One of our agents will be happy to look into this issue and assist you further. Feel free to ask questions.