Hello grace-g,
Welcome to the QuickBooks Desktop community! Keeping track of your sales orders and the items invoices from them is an important part of managing your books.
How you record making changes like you mention depends on what you've done so far. From what you've described, here's what I interpret from your question: You created a sales order for 10 items, but you only invoiced 5 because that's all that was shipped.
If that's the case, the sales order should still be open. If you'd like, you can close it to show that you're no longer needing it if you don't intend to send the rest of the items
If you do intend to invoice and ship the rest of the items later or need to make other changes to the sales order, you can reopen it. Here's how.
- Select Customers from the top menu bar.
- Choose Customer Centre.
- Single-click the customer whom the sales order is for.
- Double-click to open the sales order from the Transactions tab.
- Click the button Mark As Open.
Take a look at the following article to learn more about sales orders: Create a sales order
If you need further help, don't be afraid to give our phone support team a call. This way, you can fully explain your situation and walk an agent through the steps you've taken. Dial 1-877-772-9158 to reach an agent. Learn about support hours and policies here: Intuit QuickBooks Desktop software support policies
Have a great rest of your day!
