cancel
Showing results for 
Search instead for 
Did you mean: 
info139
Level 1

how to update a company file?

I purchased QB desktop 2020 a couple of days ago and I cannot open a restored backup copy of my  client's company file. It says i have to update the company file and ask the administrator to do this.

I have no idea what the program is talking about. I cannot find any articles on updating my company files only 'upgrading'.

I can't even open the file without being forced to update. I don't understand why it just won't open the stupid file. It's only a 2019 version.

I have my trusty .45 caliber quickbooks solution on standby if all else fails.

cheers

Mathew

11 Comments
Fiat Lux - ASIA
Level 15

how to update a company file?

So you want to open a QBB file of 2019 version on your 2020 version? Can you share the screenshot of error message? 

info139
Level 1

how to update a company file?

ok

 

Fiat Lux - ASIA
Level 15

how to update a company file?

Try login to your Windows as Admin, run your QB 2020, and retry to restore the QBB file.

AndréB
Level 7

how to update a company file?

Hey info139,

 

I'm happy to see you've upgraded to 2020! Having the most recent version ensures you'll always enjoy the best QuickBooks experience yet. It's our goal to make upgrading as seamless as possible, and I want to make sure you can access your client's books. I'll be happy to help you get up and running with the 2020 version.

 

This issue can typically be resolved by signing into QuickBooks Desktop as an admin user. You should be prompted to sign in as soon as you open QuickBooks, or when selecting your client's backup file. Just have the administrator enter their credentials, and you're all set.

 

If you continue to receive this error after signing in, please reach out for some real-time assistance with a trained agent. These agents will be happy to help you, and are great help in these situations. They have the ability to look into the specifics your account to quickly solve errors like this. You can read about our support policies here: Intuit QuickBooks Desktop software support policies

 

Don't hesitate to reach out. I want to make sure you're able to take advantage of this upgrade.

info139
Level 1

how to update a company file?

i apparently have admin rights when i sign in to my laptop. i'm not sure why this is happening or even how to update the QB company file. This is so frustrating and unnecessary. arrgghhh

info139
Level 1

how to update a company file?

I still dont kniw how to update the company file. This is really annoying

 

AndréB
Level 7

how to update a company file?

Hey again info139,

 

I hear you on this. We want this process to be as quick and simple as possible. Please reach out to an agent, as they'll be able to get this sorted out with you. You can read about our support policies here: Intuit QuickBooks Desktop software support policies

 

Thank you. I'm here for you if you have any other questions.

info139
Level 1

how to update a company file?

this still not helping me.

AndréB
Level 7

how to update a company file?

Hi there,

 

I can see where you're coming from, and I want to help make the transition as seamless as it should be. QuickBooks is designed to automatically update the company file when opened by the QuickBooks administrator. If you're still receiving the error when signed into QuickBooks with administrator privileges, please contact us for additional assistance. Our agents will be happy to get this up and running for you. 

 

Let me know how it goes!

Fiat Lux - ASIA
Level 15

how to update a company file?

@info139 

Call and ask Intuit Data Service to convert your data file. Should you need to resolve it in due course, consider purchasing a 3rd party file conversion service. Your QBB file may be damage.

bluebuddhaty
Level 1

how to update a company file?

For anybody else that has this issue...

 

When you first install Quickbooks it creates an Admin account. No other account, even if it has full admin rights, will allow this process to happen. I noticed this when my account would not allow this to happen and I spent 45 min or so, getting more peeved as time went by, to eventually come across this thread and made me realize my mistake. 

The original Admin account is the only account that will allow this upgrade function.