I purchased QB desktop 2020 a couple of days ago and I cannot open a restored backup copy of my client's company file. It says i have to update the company file and ask the administrator to do this.
I have no idea what the program is talking about. I cannot find any articles on updating my company files only 'upgrading'.
I can't even open the file without being forced to update. I don't understand why it just won't open the stupid file. It's only a 2019 version.
I have my trusty .45 caliber quickbooks solution on standby if all else fails.
I'm happy to see you've upgraded to 2020! Having the most recent version ensures you'll always enjoy the best QuickBooks experience yet. It's our goal to make upgrading as seamless as possible, and I want to make sure you can access your client's books. I'll be happy to help you get up and running with the 2020 version.
This issue can typically be resolved by signing into QuickBooks Desktop as an admin user. You should be prompted to sign in as soon as you open QuickBooks, or when selecting your client's backup file. Just have the administrator enter their credentials, and you're all set.
If you continue to receive this error after signing in, please reach out for some real-time assistance with a trained agent. These agents will be happy to help you, and are great help in these situations. They have the ability to look into the specifics your account to quickly solve errors like this. You can read about our support policies here: Intuit QuickBooks Desktop software support policies.
Don't hesitate to reach out. I want to make sure you're able to take advantage of this upgrade.
Hey again info139,
I hear you on this. We want this process to be as quick and simple as possible. Please reach out to an agent, as they'll be able to get this sorted out with you. You can read about our support policies here: Intuit QuickBooks Desktop software support policies.
Thank you. I'm here for you if you have any other questions.
I can see where you're coming from, and I want to help make the transition as seamless as it should be. QuickBooks is designed to automatically update the company file when opened by the QuickBooks administrator. If you're still receiving the error when signed into QuickBooks with administrator privileges, please contact us for additional assistance. Our agents will be happy to get this up and running for you.
Let me know how it goes!
For anybody else that has this issue...
When you first install Quickbooks it creates an Admin account. No other account, even if it has full admin rights, will allow this process to happen. I noticed this when my account would not allow this to happen and I spent 45 min or so, getting more peeved as time went by, to eventually come across this thread and made me realize my mistake.
The original Admin account is the only account that will allow this upgrade function.