issues after installing quickbooks on a new PC

You will need IE 11 to run your QBD 2014 on your new machine.

Install the trial version of QBD 2020 to be sure.

Hello Mike. Thanks for reaching out to us in the Community. Just to confirm, have you been able to get assistance with this? 

I am stuck in this exact problem right now......  I really need to be able to access my company file!!

@Jocccco 

Any specific issue? Which QB Desktop year version?

Data damage can sometimes lead to inconsistencies when installing QuickBooks Desktop (QBDT) or accessing your company file, @Jocccco. I’d like to provide you with steps to resolve the most common data issues in the software.

Before we proceed, could you please confirm the specific version of QBDT that you've installed? This information will help us determine if the errors you’re experiencing are related to version-specific issues.

If you see a blank screen when you register, we can utilize the QuickBooks Tool Hub. This utility tool is designed to further diagnose and resolve program and file-related issues.

Here's how to use it:

1. Close QuickBooks
2. Download the latest version (1.6.0.8) of the QuickBooks Tool Hub and save the file to a convenient location where you can easily access it.
3. Access the file, which should be QuickBooksToolHub.exe.
4. Install it. Follow the onscreen instructions and agree to the terms and conditions.
5. Once the installation is done, Double-click the icon on your Windows desktop to open the tool hub.
   

Additionally, I'd like to emphasize that while you have both Edge and Chrome installed, QBDT often requires Internet Explorer 11 for certain functionalities, including registration and updates. Please ensure that you this installed and set as your default browser.

Furthermore, as long as your new PC uses a supported operating system and you have your activation code, license number, and product number, you can keep using QBDT without any problems. These details are essential when reinstalling or reactivating your software.

In this case, I recommend upgrading your QBDT to the latest version. This will give you access to the newest security updates, features, and services that improve your business management. Then, you can follow up on updating your company files to a new version later.

The Community is always here to help if you have further questions about the installation process or managing your QuickBooks company files. We're committed to providing guidance and assistance whenever you need it.

All of those did absolutely nothing.  I have burnt HOURS on this this weekend - I have work to do!!  There is no way to use IE 11 - it has been discontinued since 2022 (using Edge in IE Mode does nothing)!!  I am stuck with this screen of death for hours on end....  All I want to do is get QB 2019 back on my computer - that just had a new hard drive installed and windows reinstalled.

Did you try to open an existing company file or create a new one?

As I know, this problem only appears when we try to create a new company file. You can use the trial version of a supported version (i.e 2022 or later) as a workaround.

Thanks for the support. I have the exact issue as Mike has. And try to install Pro 2014 on Win 8.1 environment which has good hard driver (my old machine Win 8.1 hard driver damaged) and got same error message and code. Tried QBToolHub and no luck at all. 

Fortunately I found this blog and this information here:  

"Furthermore, as long as your new PC uses a supported operating system and you have your activation code, license number, and product number, you can keep using QBDT without any problems. These details are essential when reinstalling or reactivating your software."

The Win  8.1 was not supported for years and it might be the cause of issue. Then I installed on Win 11 machine and everything goes very well for now. I restore the backup file to get all company data up and running. BACKUP is very important.

Thanks for all the contributions on this issue. Hope my experience is more or less useful.