Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
M
maskwith
October 29, 2023
Question

issues after installing quickbooks on a new PC

  • October 29, 2023
  • 10 replies
  • 41 views

I had a PC failure and had to install QuickBooks 2014 on a new PC. I did that but now I am seeing a number of issues. 

 

I realize that this is an old version but it ain't broke so I am not too keen on spend money particularly given the fact that I am in the process of wrapping up the company.  Interestingly, the QB2014 has been running on the now defunct PC for years (both running Windows 10 22H2) and I have never seen any of these issues.

 

Every time I launch QuickBooks I get a message asking me to register. When I click on register now button, a blank screen entitled "Intuit Accounts - Sign In" opens and that's it - just a blank screen.

 

I suspect that the registration issue might be related to another problem I am having which is that I keep getting the following message:

"For Security, Intuit does not support this browser or browser version"  The message goes on to say that I should download and install a supported browser - trouble is that I have two on the list (Edge & Chrome) already installed. When I try to close this browser warning page I keep getting script errors.

 

In addition, I am having issues updating QuickBooks.  Updates to Essentials, Maintenance releases and Critical fixes work fine but I am getting a 15225 error for the New Features and Pro updates.

 

I realize that this is an old, undoubtedly "unsupported" version of QuickBooks but my accountant tells me that have lots of clients using vintage versions of Quick Books and I have gotten hits in google as recent as a few months ago regarding vintage versions of QuickBooks so I am hopeful that someone in the community has some insight.

 

Mike

 

10 replies

4
4Gal
Level 5
October 29, 2023

You will need IE 11 to run your QBD 2014 on your new machine.

Install the trial version of QBD 2020 to be sure.

G
GeoRegHacker
September 29, 2025

There is no IE11 anymore. If you launch IE on Windows 11 it opens Edge

SIAB
SIAB
Level 2
October 1, 2025

@GeoRegHacker 

Which QB Desktop year version do you have?

J
JamesM4
Level 6
October 30, 2023

Hello Mike. Thanks for reaching out to us in the Community. Just to confirm, have you been able to get assistance with this? 

J
Jocccco
April 5, 2025

I am stuck in this exact problem right now......  I really need to be able to access my company file!!

J
Jelayca VQuickBooks Team
QuickBooks Team
April 6, 2025

@Jocccco 

Any specific issue? Which QB Desktop year version?


Data damage can sometimes lead to inconsistencies when installing QuickBooks Desktop (QBDT) or accessing your company file, @Jocccco. I’d like to provide you with steps to resolve the most common data issues in the software.

 

Before we proceed, could you please confirm the specific version of QBDT that you've installed? This information will help us determine if the errors you’re experiencing are related to version-specific issues.

 

If you see a blank screen when you register, we can utilize the QuickBooks Tool Hub. This utility tool is designed to further diagnose and resolve program and file-related issues.

 

Here's how to use it:

 

  1. Close QuickBooks
  2. Download the latest version (1.6.0.8) of the QuickBooks Tool Hub and save the file to a convenient location where you can easily access it.
  3. Access the file, which should be QuickBooksToolHub.exe.
  4. Install it. Follow the onscreen instructions and agree to the terms and conditions.
  5. Once the installation is done, Double-click the icon on your Windows desktop to open the tool hub.

 

Additionally, I'd like to emphasize that while you have both Edge and Chrome installed, QBDT often requires Internet Explorer 11 for certain functionalities, including registration and updates. Please ensure that you this installed and set as your default browser.

 

Furthermore, as long as your new PC uses a supported operating system and you have your activation code, license number, and product number, you can keep using QBDT without any problems. These details are essential when reinstalling or reactivating your software.

 

In this case, I recommend upgrading your QBDT to the latest version. This will give you access to the newest security updates, features, and services that improve your business management. Then, you can follow up on updating your company files to a new version later.

 

The Community is always here to help if you have further questions about the installation process or managing your QuickBooks company files. We're committed to providing guidance and assistance whenever you need it.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement