new qb software update

Thank you for sharing a screenshot of your issue, Mary. Let's go through some troubleshooting steps to help resolve the update problem.

First, let's check if you have the latest release by opening QuickBooks Desktop and pressing F2 (or Ctrl+1) to access the Product Information window. The latest release for QuickBooks Desktop 2024 is Release 15 (R15_51.1).

If you don't have the latest version, we can proceed with troubleshooting. Sometimes, an update may not move to the next release number. To resolve this, let’s try downloading the update again. Repeat these steps a few times to see if the release number changes.

Here's how: 

1. Navigate to Help and choose Update QuickBooks Desktop.
2. Click "Update Now," followed by "Get Updates."
3. Close and reopen QuickBooks to attempt installing the update once more.

If the release number does not change, proceed with Solution 2: End task on the following processes.

Check out this article to learn more about the features of QuickBooks Desktop 2024: What’s new in QuickBooks Desktop 2024.

Please feel free to reply if there's anything else we can help you with. We're here to assist you further! 

Hello  my release is R14-38

Have tried to do the update again and does not work

Thanks for checking your update release, Mary53. Several reasons prevent you from updating your QuickBooks Desktop Pro 2024 to the latest version.

One potential issue is the system date and time on your computer, which can interfere with the update process. To verify and adjust your system date and time, follow these steps:

1. Right-click the system clock on your desktop, then select Adjust Date/Time.
2. Choose Change date and time, then specify the current date and time.
3. Click OK twice.
4. Close and reopen QuickBooks Desktop.
5. Rerun the update of QuickBooks Desktop.

If the updates still fail, check your internet connection by opening a browser and visiting trusted websites. If websites don’t load, kindly contact your internet service provider for assistance. On the other hand, if they load successfully, open QuickBooks Desktop and proceed to the steps below:

1. On the Help menu, choose Internet Connection Setup.
2. Select Use my computer's Internet connection settings to establish a connection when this application accesses the Internet.
3. Click Next, then pick Advanced Connection Settings.
4. Hover over the Advanced tab, then select Restore Advanced Settings.
5. Tap Ok, then Done.
6. Update QuickBooks Desktop again.

You can check out this article for more information on fixing updates with no specific error message: Fix QuickBooks Desktop Update Errors.

This thread is open 24/7 if you need further help updating your QuickBooks Desktop Pro 2024. The Community team is here to provide the resolutions you need.

Thanks, I have done all this.  

closed quick books, opened again and even restarted computer.

Internet connection is fine i have no problem opening any sites at all

Update still will not go through

??

You'll want to run QuickBooks as an administrator on your device, @mary53. Below, you'll find more details to help ensure your QuickBooks Desktop (QBDT) is running the latest update.

Since you're unable to update the program to Release 15 (R15_51.1) using the Update Now option, you can proceed by running it as an administrator with the following steps:
 

1. Close QuickBooks.
2. Right-click on the taskbar, then select Task Manager.
3. Under the details tab, look for the following background processes to select and End task for each
   1. QBW32.exe or QBW.exe
   2. QBCFMonitorService.exe
   3. qbupdate.exe
   4. QBDBMgr.exe or QBDBMgrN.exe
   5. QBMapi32.exe
4. Right-click on the QuickBooks shortcut and select Run as administrator.
5. Run the update again.

Alternatively, you can manually download the update from our website and install it on your system. Please check the Get updates from the internet section in this article for the steps: Update QuickBooks Desktop to the latest release.

To get insights into what the release notes provide, you can visit this article: Release notes for QuickBooks Desktop 2024.

We'll be available to assist you in resolving inquiries about QuickBooks. Please continue to use the comment section for a prompt response.

My release is R14-38

I have tried numerouse times to do the update and it stays the same.

I have ended the tasks of what was there

started quick books as admin

done the update again

Did not work

Thank you for following the troubleshooting steps we shared on this thread, Mary. We appreciate your effort.

You’ll need to contact our live support team. Since you’ve tried all the troubleshooting steps and the problem persists, they can help identify the cause. Our team has the tools and resources to take a closer look at your issue.

Here’s how you can reach them:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Hit Contact Us.
3. Give a brief description of your issue, then Continue.
4. Sign in to your Intuit account,  choose Continue, and then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. Click Chat with us or Have us call you.

Also, you can check their support hours to see when they’re available.

Feel free to leave a comment below if you have more questions about updating QuickBooks.