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sapasha
Level 1

"not able to import CSV. It imported earlier, but this time it could not import. It says try again, but still the same error [Darn, upload failed. Contact Support] . Any help ?"

 
2 Comments 2
Fiat Lux - ASIA
Level 15

"not able to import CSV. It imported earlier, but this time it could not import. It says try again, but still the same error [Darn, upload failed. Contact Support] . Any help ?"

Did you try to import bank transactions? Have you tried open your QBSE account on private/incognito browser?

Alex M
QuickBooks Team

"not able to import CSV. It imported earlier, but this time it could not import. It says try again, but still the same error [Darn, upload failed. Contact Support] . Any help ?"

Hi there sapasha,

 

Making sure your transactions are entered into your books is important for any business owner. Quickbooks Self-Employed allows you to enter transactions from a CSV file in order to save you time with data entry. I can provide some assistance with this.

 

One cause for your file not being able to be uploaded would be browsing data. Temporary files such as cache and cookies can affect your browsing within any online software like QuickBooks Self-Employed and cause errors when uploading files. As mentioned by Fiat Lux - ASIA, one step to try and resolve browsing data issues would be to try an Incognito or Private browser window. Here are a few other steps to fix issues relating to browsing data:

 

If the error still persists after trying those steps, I recommend reaching out to our support team outside of the Community. They'll be able to do some further troubleshooting with you as well as analyze your file to make sure everything is working correctly. Here are the steps on how to reach out to support from within your QuickBooks Self-Employed account:

 

  1. Select the Assistant feature.
  2. Type and enter "talk to human" in the chat window.
  3. Follow the prompts.

 

If you have any other questions, feel free to reach out here.

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