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mary53
Level 3

quick books desktop update

My quick books pro desktop just updated, but now I am missing a year .  Latest entry shows May 2023

13 Comments 13
Trish_T
QuickBooks Team

quick books desktop update

Hello mary53,

 

Thanks for connecting with us here.  Ensuring your QuickBooks Desktop product is working the way it was intended is essential, in keeping your books accurate.  I would be glad to help!

 

I recommend downloading our QuickBooks Tool Hub, to fix common errors.  If you experience the same outcome, please don't hesitate to contact our Customer Care team outside of this forum.  They will be pleased to work with you personally, and ensure your books are accurate and up-to-date, without delay!

 

If you have other questions, feel free to reach back out.  We would be happy to assist!

mary53
Level 3

quick books desktop update

I would rather not download anything.  Can I not do anything with the back up it created before it was updated?   Thanks

Trish_T
QuickBooks Team

quick books desktop update

Hi mary53,

 

I can understand your resistance to proceed with downloading the QuickBooks Tool Hub at this time.  I encourage you to contact our QuickBooks Desktop specialists at 1-833-317-2226, Mon-Fri: 9am-8pm ET.  They will be able to connect with you virtually and ensure a positive outcome in your books!

 

Should any other issues arise, touch base with us again.  We're here for you!

 

 

 

 

mary53
Level 3

quick books desktop update

So, I started a chat about my problem, and someone called me.   On the phone for over 1/2 an hour,  after connecting to my computer remotely, the outcome he came up with was that  apparently my updates were not working and that my files were 87% damaged.  In order for them to fix these problems  they of course wanted money?    

Pricing:-

 

6 months support :- $ 1495 USD + tax

 

1 Year :- $ 1995 USD  + Tax    

 

2 Year :- $ 2945 USD  + Tax ( +1 year Complimentary - 3 years)

 

one time : $ 949 USD

I asked why it was in U.S. dollars and was told that it is always u.s. dollars.   

I would have thought that this service would be free???????

Looking for other solutions to this problem, if anyone has any answers.   Much appreciated

Trish_T
QuickBooks Team

quick books desktop update

Hi mary53,

 

As previously advised, the QuickBooks Tool Hub is recommended, when you need to fix your QuickBooks Desktop program.  However, I recommend that you review the Intuit Canada QuickBooks Desktop Support policy.  In addition, due to the information you've provided about your experience with QuickBooks Desktop support, I strongly recommend speaking with a QuickBooks Desktop specialist at 1-833-317-2226, Mon-Fri: 9am-8pm ET.  The experience you've encountered does not align with our support policy and this may be a potential scam.

 

Let us know if you have other concerns.  We are here to help!

4Gal
Level 11

quick books desktop update

@mary53 

It was a scammer pretending to be an Intuit engineer. Check your local drive. Do you have more than one *.qbb and *.qbw files? If you still need a remote assistance, you should contact @Fiat Lux - ASIA . They are a reputable service provider in the community.

mary53
Level 3

quick books desktop update

Where would I find the *.qbb and *.qbw files

Trish_T
QuickBooks Team

quick books desktop update

Hi mary53,

 

To locate your company data files, select the Windows logo in the bottom-left corner of your computer screen, then type a search value, such at the options listed here.

 

I hope you find this to be helpful!

 

mary53
Level 3

quick books desktop update

Thanks, I've done that.  On the *qbb it shows file from Apr. 16 2024  same with the *.qbw

 

 

Unfortunetly I don't know what I am looking for 

Trish_T
QuickBooks Team

quick books desktop update

Hi mary53,

 

Please contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They will be able to connect with you virtually, with your consent, and ensure you're able to accomplish your QuickBooks goals as soon as possible!

 

If you have any questions about other areas of QuickBooks, feel free to reach out again.  We'd be glad to assist!

mary53
Level 3

quick books desktop update

Just an fyi.   I found that in the mornings, when going on my computer that quick books would open up automatically.    Never did that before.  While I was searching for the *.qbb and *.qbw files

I did find something else.    LM1_Rescue-srv in my program files.  I assumed it was something that was downloaded when I was doing a remote thing from a presumably quick books expert.    I have since deleted that file, and have not had the problem of quick books opening up- automatically anymore.    Have not had time to do any of the solutions I have been given yet, but hopefully today will be able to do that.  Thanks

Trish_T
QuickBooks Team

quick books desktop update

Hi mary53,

 

We appreciate the updates you provide.  Thank you!  Your success is our number one priority, and we're always happy to help!

SIAB
Level 4

quick books desktop update

@mary53 

If you are still experiencing problems, you should contact Fiat Lux for a second opinion.

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